Published in DRIVE OUT magazine FEB-MAR 2009 (page 11)

Thank you, Wouter

In a country where people get extremely frustrated with poor service, I would like to share the following to show all isn't lost yet.
   In June last year, a group of us went to the Okavango Delta and I rented a trailer from Gerber's 4x4 in Kempton Park for this holiday.
   Within the first kilometer from home, the coupler became unhitched for the first time.
   As we were novices, we thought it hadn't been hitched properly.
Everything went well until we had to master Moremi’s dirt roads. Here the coupler jumped off twice. It was then we saw the coupler was totally worn out on the inside. Travelling at snail’s pace, we only reached Xakanaxa late that night.
   One of the lodges had a welding machine plan. Meanwhile, I contacted Wouter Gerber (thanx to the lodge’s satellite phone) and he promised they would fix the problem before we had to drive on, which was in three days’ time.
   The afternoon before our departure we went for another drive- I could not get enough of the bush or the animals.
   When we got back to camp late that afternoon one of the neighbors told us someone had been working on our trailer.
   And guess what – we had a brand new coupler! They had probably just shaken their heads about our temporary effort, because everything had been neatly fixed and cleaned.
   We had no further problems.
   Thank you Wouter and your team for this excellent service.

(Gerber’s 4x4 now test the coupler beforehand,
to ensure everything is right.)

Danie Senekal, Alberton

Published in WEGRY magazine FEB-MAR 2009 (page 11)

Dankie Wouter

   In ‘n land waarin mense erg gefrutreerd raak met swak dienslewering, wile k graag die volgende vertal om te wys alles is nog nie verlore nie.
   Gedurende junie 2008 is ‘n klompie van ons op Okavango-delta toe. Vir hierdie vakansie het ek ‘n sleepwaentjie gehuur by Gerbers 4x4 in Kempton Park.
   Sommer binner 1 km van die huis af he die hak vir die eerste keer losgekom. As groentjies op hierdie gebied het ons maar gedink dit was net nie ordentlik ingehaak nie.
   Alles het verder goed verloop totdat ons Moremi se grondpaie moes baasraak. Hier het die hak weer twee keer afgespring. Dit is toe dat ons sien die binnekant uitgewerk. Teen ‘n slakkepas het ons toe eers diep in die lodgers het sweisappraat gehad en ons het maar ‘n tydelike plan gemaak. Intussen het ek vir Wouter Gerber gekontak (dankksy die lodge se satellietfoon) en hy het belowe dat hulle die problem sal regstel voor ons verder hoef te ry, wat oor drie dae sou wees.
   Die middag voor on weer ‘n ent gaan ry. Ek kon nie genoen kry van die bos en die dier nie! Toe ons laat die middag terugkom by die kamp, se een van die bure dat iemand by die sleepwaentjie gewerk het.
   En raai at – ‘n splinternuwe hak! Hulle moes ook maar  net kop geskud het oor ons tydelike poging, want alles was mooi herstal en skoongemaak.
   Nodelos om te se,van hier af het ns nie weer porbleme gehad nie.
   Ek wil vir Wouter en span baie dankie se vir hierdie puik diens.

(Gerbers 4x4 toets nou die hake voor die tyd om seker te maak alles is reg.)

Danie Senekal, Alberton